Purchase options cancellation policy
Please consider your selections and cupping preferences carefully for your coffee enjoyment. However, if there is ever a problem, please contact us immediately. All roasted orders are custom roasted M-F, and fulfilled as per customer selection(s); un-roasted orders are fulfilled as per customer selection(s). We do not accepts requests from other market places like Amazon or eBay. Any cancellation requests are for our direct store eCommerce site only. It is vital that you make your selections carefully, sale or discounted items cannot be cancelled or refunded. Please contact us through chat, email, or via our customer service number 856-456-1400 (9 AM- 3 PM USA eastern M-F) for quick assistance and prompt resolution, and we will do our best to resolve your concern quickly. You may also want to chat with us M-F, 9 AM - 4 PM USA eastern. We check emails and chats many times throughout the day, M-F. Please be advised that once a shipping confirmation has been sent to the customer, no cancellations are possible as these are then in the production fulfillment and shipping queues for carrier pickups occurring 3 times throughout the day, M-F. Remember to check your emails (spam file too) for order confirmation and shipping confirmation.
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for your selected product orders on time, unless you choose to pay in advance. Please make sure that your payment details are accurate.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do so prior to fulfillment timing. The timing for subscription order confirmation emails are sent 3 days before going into fulfillment and have links to manage your subscription order from there. Please be aware of the notification timing of your expected subscription fulfillment and we advise you to make any changes within 48 hours of subscription reminder email receipt. Once the time has elapsed from the original email notification, fulfillment will start and cancellations cannot be made.
Effective January, 2023, please note that chat or email requests for us to change or modify a customer’s subscription method will not be processed any longer. Any changes to a customer’s subscription will need to be made by the customer so that the integrity of their account and security of their credit card, and the financial gateway is maintained.
See our returns policy for more details on returns and refunds.