Purchase options cancellation policy
Please consider your selections and cupping preferences carefully for your coffee enjoyment, and verify everything accurately within our secure checkout. If there is ever a problem, please contact us immediately. All roasted orders are custom roasted daily (M-F), and fulfilled within 36 hours of order receipt and as per customer selection(s); un-roasted orders are fulfilled as per customer selection(s) immediately. We do not accepts requests from other market places like Amazon or eBay. Any cancellation requests are for our direct store eCommerce site only. It is vital that you make your selections carefully; sale or discounted items cannot be cancelled or refunded. Please contact us through chat, email, or via our customer service number @ 617-798-0572 (9 AM- 3 PM USA eastern M-F) for quick assistance and prompt resolution, and we will do our best to resolve your concern quickly. We check emails and chats many times throughout the day, M-F. Please note all order information is given within our secure checkout for customer review and approval for accurate order processing. Accurate ordering is essential for fulfillment to proceed safely and smoothly for our employee teams. When a customer previews and places an order upon payment, these then go into our shipping platform within seconds, fulfillment processing starts there expeditiously with notifications sent to our fulfillment teams. When customer orders arrive within our shipping platform for fulfillment, no cancellations are possible. Also, when you receive a shipping confirmation later in your email, please be advised that once a shipping confirmation has been sent to the customer, no cancellations are possible as these are then in the last production phase of the out-going fulfillment and shipping queues for carrier pickups occurring 3 times throughout the day, M-F. Remember to check your emails (spam file too) for order confirmation and shipping information.
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for your selected product orders on time, unless you choose to pay in advance. Please make sure that your payment details are accurate.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do so prior to fulfillment timing. The timing for subscription order confirmation emails are sent 3 days before going into fulfillment and have links to manage your subscription order from there. Please be aware of the notification timing of your expected subscription fulfillment and we advise you to make any changes within 48 hours of subscription reminder email receipt. Once the time has elapsed from the original email notification, fulfillment will start and cancellations cannot be made.
Effective January, 2023, please note that chat or email requests for us to change or modify a customer’s subscription method will not be processed any longer. Changes to a customer’s subscription will need to be made by the customer so that the integrity of their account and security of their credit card, and the financial gateway is maintained. Any request received will not automatically pause your subscription; you may login and manage your subscription accordingly through your account. Questions? Chat or contact us @ 617-798-0572.