Subscription Knowledge

Get your favorite roasted or unroasted coffees delivered on your schedule and direct to you with flexible delivery frequencies, first dibs on new arrivals, and check the coffee of your list. Look for FREE USA shipping in checkout on certain weighted products. Use discount code Subscribe in checkout for a recurring discount through the life of your subscription with us. Then, relax, enjoy the delicious coffees and exceptional service from RhoadsRoast Coffees!

How to Subscribe?

1. Choose your coffee: Browse our single origin coffees, choose your favorite or try something new. If you’re a fan of exceptional, yet accessible coffees, and like a little variety in your life, you also have the option to add any product(s) to a subscription order at any time without incurring an additional subscription. Choose your coffees on the product page, “subscribe", add to cart, check out, or continue browsing. Flexible, easy, more payment options with secure checkout. Acknowledgement by the customer at checkout verifies the subscription order.

Drink what we’re drinking, year-round with our House Favorites Collection: an ever-evolving rotation of our freshest, newest, finest, and most unique single-origin coffees from around the world. These coffees are hand selected by our coffee teams who source, cup, and roast our coffees.

2. Fresh Roasted by Us OR Unroasted & Roasted by You: Choose your coffee(s) and select your delivery frequency and we’ll ship it based on your coffee needs.

3. Brew, Pour, and Enjoy: Brew it how you like and take a minute to savor the perks of freshly roasted coffee. Want to mix it up? Customize your coffee, quantity, or frequency anytime, it’s easy.

Why Subscribe? Get RhoadsRoast freshest coffees delivered direct to you. Also, subscribers get early access to presales of limited release coffees and upcoming merchandise. You can now subscribe with more payment options, such as traditional credit card, PayPal Express, Apple Pay, or Shop Pay (with carbon neutral delivery), giving customers better subscription experience. Gift cards are not processed for subscriptions; gift cards are for single purchase options only. You may subscribe as a guest or with your account, however we highly recommend that you create an account in order to manage your subscriptions and historical purchase data for your future viewing. 

Important information about Subscriptions:

In order to maintain accuracy, and to remind every subscription customer, an automated email is sent out to our subscription customers 3 (three) days prior to the scheduled fulfillment of your subscription/recurring order. It is vital that you review this subscription email promptly (within 48 hours of email receipt) so that you may make any product and/or quantity changes, swap out products, pause or cancel your subscription, change cc number and/or address data, and review vital information for the accuracy of your subscription. This email notification is the time to make your changes. Also, any changes can be made when logging into your account, choose "Manage Subscription" on the top of our website; or navigate to "Manage Subscription" at the bottom/footer of our website. Then proceed further to review your subscription details. After 3 (three) days from the original email notification receipt, the time has elapsed, subscription orders will immediately go into fulfillment, any changes or cancellation will not be made, and shipping will proceed as selected by the customer.

If a customer refuses delivery of a subscription that they made and managed, and the order is returned to us, then a restocking and credit card processing fee will be applied. Refunds are exclusive of shipping costs, which are non-refundable, and will be issued to the original form of payment used at the time of purchase, minus applicable 25% restocking, and 3.25% credit card processing fee, depending on the credit card used during checkout. Also, any returns received due to a buyer's refusal will be charged back the original shipping fee as well plus the return carrier fee, depending on the carrier return charges. All return refusals can be traced and verified via carrier satellite scans and documented on the customer’s account(s). This will also apply if the carrier is unable to deliver due to non-receipt, no parcel receptacle, filled box, no customer pick-up, unable to forward, vacant premises, incorrect address. If the carrier cannot deliver, their scans document this and are noted accordingly. It is the buyer's sole responsibility to provide an address that is 100% accurate and verifiable, and accept the order delivery as placed.

As of January, 2023, chat or email requests for us to change or modify a customer’s subscription method or product selection will not be processed. Changes to a customer’s subscription will need to be made by the customer so that the integrity of their account and security of their credit card, and the financial gateway is maintained. Any request received will not automatically pause your subscription; you may login and manage your subscription accordingly through your account.

Please note that any add-on changes to a subscription, or add-ons to another order linked to your subscription, may increase the weights of your order (s) and initiate a shipping invoice that is over the FREE USA shipping protocol as outlined in our shipping policy. Please be mindful when you change and/or add-on products that could possibly go over our FREE USA shipping limit, and generate a shipping invoice to you.

Questions? Please contact us asap @ 617-798-0572 (9 AM - 3 PM, USA eastern time). Or chat with us (9 AM - 4 PM USA eastern time). Please note that subscriptions go in quickly so timing is essential.