Tracking Your Order

Tracking Your Order

First, you will receive a confirmation email within 24-36 hours, once your order has been received. Next, a second email once your order has queued for shipping, which will include your tracking number and a link to follow the journey of your package. Please allow 24-36 hours for the tracking information to show. If you do not see your shipping confirmation email in your inbox after 2 business days, please double check your junk/spam or promotions folder. Express shipping options and any other third-party fees are non-refundable. All orders leave our facility 100% intact for package transit. Once we hand-off to the carrier(s), it is their responsibility for safe and reliable transit, and delivery of your order. Title to products purchased on www.rhoadsroast-coffees.com, as well as the risk of loss or damage to product orders in transit, passes from the supplier (RhoadsRoast Coffees) onto the buyer once orders leave our facility for carrier transit to the customer's final destination. We are not liable for shipping delays, problems, or re-routing incurred during carrier transit after a product has been shipped from our facility; any issues are carrier related as we ship intact, and expeditiously from our facility. Occasionally, tracking information may not update in scans, but you will still receive your order. Please contact us after the estimated delivery time, and after you contact the assigned carrier so that we may reach out to our local carrier agents on delivery issues and advise you.

All of our shipments include tracking ID and delivery confirmation. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the assigned carrier for help and resolution; carriers will investigate and trace with satellite scans and GPS on the carrier delivery. Also, if the delivery is delayed due to carrier transit, weather issues, lost, or accessibility, please contact the carrier. Since we do not know your local area, the carrier is the go-to source for any package delivery issues, and they are able to trace, retrieve and resolve delivery for the customer. If you need the telephone contact number for the carrier, please reach out to us and we will provide this information to you. If the tracking information states the package has been delivered to your order address, we consider the order delivered and received.

Stolen Packages, Damages, Late Transit, Discrepancies

If you have previously experienced lost or stolen packages where you reside, we recommend to have your package delivered to a work address to ensure that you receive it safe and sound. We are not responsible for packages stolen at confirmed delivery destination.

Finally, any damage reports need to be addressed to the carrier; we do not take responsibility for (possible) carrier mishandling or damage since ALL packages leave our facility 100% intact, and ready for distance shipping. Unfortunately, damages may be incurred at the carrier hubs, or through your final carrier destination sorting dispatch facility. Please contact your local carrier regarding any damaged transit, keep the product and packaging so that they may address any potential claims for you and resolve. Damage evidence in carrier transit is important for the carriers to review. Scans and satellite imaging assist both us and the carriers to determine where and how any damage may occur. If no remarks are made by the carrier(s) about any damage, we cannot assume nor infer anything negative on their operational handling. This is why remarks, scans, and images are vital to confirming any damage reports by the carrier(s). Please contact us if you are running into any issues with carrier transit for your order shipment(s), and we will escalate to the respective trace department. Once we hand off to the carrier(s), their operations are responsible for prompt and secure delivery.

Any delayed or late transit concerns should be addressed to the carrier, and a claim may be filed after 15 days of late transit. Claims should be filed direct with the carrier, a trace will ensue, and, at times, packages are recovered. Any discrepant items will be verified with the carrier, and information confirming weight, packaging, and/or transit will be validated by the carrier, and given to the customer upon request. We use this latter information for accurate shipping data metrics and for tracing any carrier claim.

If you have any questions, please contact us at 617-798-0572, M - F, 8:30 AM - 3:00 PM, excluding holidays, and we will assist and resolve for you. Please visit our contact us page too if you wish. Thank you!