Shipping policy

NOTICE:  May 6, 2026: New carrier rate changes from the carriers API are now reflected within checkout. These changes reflect substantial increases in cubic surcharges, and specific service/weight/zone adjustments for residential and commercial, as well as rural, suburban, and urban; heavy/oversized packages have steeper surcharges. Weights and cubic metrics are based upon carbon neutral pick-up from merchant and transit to customer destination. FedEx, UPS, and USPS increases are geographic sensitive, meaning rural, suburban, and urban all have different rating codes and zone increases nationwide. Package dimensions and weights for all carriers over .01 post at a higher rate in checkout. Alaska and Hawaii are air and USPS sensitive, and have their own shipping rates based upon product ordering. Our products are NOT absorbing any shipping costs; product pricing is fair and transparent for all customers. This is a carrier related shipping issue. Express packages will fulfill and move Monday - Wednesday. Friday orders are fulfilled for local delivery, and intrastate delivery only. Please contact us for any questions or concerns. We value you as our customer, and are working as fast as possible to resolve all customer concerns. Check information on order tracking here. Thank you for your support!

Checkout data reflects all available carrier rates through their API shipping logic. Geolocations target zip codes, and reflect urban, suburban, and rural destinations. Smaller orders will show a reduced flat shipping rate in checkout, and will transit via USPS Ground Advantage, or UPS Ground Saver. Larger weighted orders will auto-populate all carrier rates via their API reflecting weights, shipping cubic measurements, and geolocations routing to destination. Multiple orders are to be processed within one (1) checkout so that the accurate shipping weights and costs are evident when purchasing, and shipped together to maximize shipping cost control, and carbon neutral deliveries. Please pay special attention when ordering and select from the shipping options available. Finally, please plan ahead of time, and contact us for information on shipping rates based upon carrier availability to your geolocation.

Current Domestic (USA) Orders:

Roasted fresh roasted orders are fulfilled as customer selected, and shipped from the freshest inventories coming into our facilities. Due to custom roasting schedules in our facility, we are unable to hold orders to be shipped at a later date. We do not change product, billing, or address data to the order as originally placed by the customer; please refer to our Domestic (USA) Address Accuracy section below. Subscriptions are the sole responsibility of the customer; we do not place customer subscriptions nor modify their account. We do not make any shipping, subscription, or product changes for shipping via SMS/text, or chat. Please email or call us. If the order is processing or in queue for processing and carrier pickup, changes cannot be made.

During shipment processing, we assign orders for carrier transit based upon: order weight and cubic metrics, safety in transit to final destination, speed of carrier, product classification, quantity ordered, packaging type to the final destination, and overall cost efficiency for every available shipping option. If a customer has a preferred shipping carrier, selections are there to choose in check-out for payment, and we will ship based upon customer selection; we do not process refunds when an order has been shipped and in transit with the carrier(s).  Further information on order tracking here.

RhoadsRoast Coffees is not liable for shipping delays or problems incurred during carrier transit after a product has been shipped from our facility; and we are not accountable for any delays or re-routing caused by the carrier(s). Notifications on a delivery date are an estimate only from the carrier API, and may change as order parcels travel through the carrier transit system. Website shipping promise is estimated, and will change as the carrier transits order parcels. During peak seasons, and sometimes in unusual production and/or weather circumstances, delays on our end and with the carriers will happen. This is not intentional as we ALWAYS strive to do our best during fulfillment and shipment processing. It is important to note that larger weighted orders (10 lbs. +) will transit with a ground service.

All packages will transit either Express, Priority, or Ground, based upon customer's destination address, total shipping weight and volume of the order. Destination regions are usually 2-5 business days depending on carrier routes, weather conditions, scan receipts, holiday times, and the handling times within the carrier hubs. After order receipt(s), carrier labels will be created to notify the carrier for pick-ups, and orders received will then be processed for shipment and sent to our production queue by 5:00 AM, eastern time, Monday - Thursday; local shipping is done on Friday. Orders are fulfilled and processed on a "first in, first out" basis in fairness to all of our customers. If you have a PO box, please also include your physical address so that we may assigned the best carrier to your destination. Once orders are received, these are automatically sent internally for fulfillment and shipping assignment. While awaiting carrier pickup, cancellation requests or changes cannot be processed.

Domestic (USA) Address Accuracy:

It is the sole responsibility of the buyer to ensure that the shipping address is entered correctly at check-out. We do not take responsibility for checking customer addresses or verifying through Google maps. Multiple screens are given through order placement and final check-out for the customer to verify and complete a correct address for us to accurately ship. Note: we do not change shipping addresses for product changes to the order, nor process any customer requests(s) to change a shipping address. This policy is necessary so that accurate information may be maintained within the account, financial, and shipping gateways of our website. Please make every effort to ensure that the shipping information given in checkout is accurate, and review the check-out screens for accuracy prior to placing your final order. Any cancellation or shipping requests from the buyer due to an address change or product change will result in a cancellation fee; please see our cancellation policy. Shipping addresses are tied to the billing address unless indicated differently by the buyer in check out. During check out, the buyer has the option to manually put in their billing address and then ship to a different recipient address. Due to high shipping costs now, address accuracy by the buyer is essential in order fulfillment, and prompt, definitive carrier transit.

We do our best to speed up processing and shipping times, and please make sure that everything is accurate when you are processing/paying your order. If you decide to cancel your order, please chat with us, call, or write to us at contact@rhoadsroast-coffees.com immediately as orders process into fulfillment queues overnight and very early daily. We will do our best to help you, however, orders quickly go into our shipping platform committing time schedules for carrier pick-ups. Correct shipping data from our customers is verifiable at checkout, and is essential for expeditious carrier transit. During transit and final delivery, if the carrier determines that the address is not correct, undeliverable, vacant, or refused by the buyer, etc., and the package is returned to us, then a 25% restocking fee for the product(s) plus original shipping postage charges and original credit card processing fees (3.25%) will be applied against the buyer's net refund. Please note the credit card processing fee is determined by the banking institution on the credit card used in customer checkout. Also, any returns received due to a buyer's refusal will also be charged the return carrier fee, depending on the carrier return charges. All return refusals can be traced and verified via carrier satellite scans and documented on the customer’s account(s). This will also apply if the carrier is unable to deliver due to non-receipt, no parcel receptacle, filled box, no customer pick-up, unable to forward, vacant premises, incorrect address. If the carrier cannot deliver, their scans document this and are noted accordingly. It is the buyer's sole responsibility to provide us with an address that is 100% accurate, deliverable, and verifiable.

Update on USA states and territories: Shipping Fees for US territories: American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, and Puerto Rico, and US Virgin Islands, will be calculated based on weight and carrier options at checkout, effective February 15, 2024. PO Boxes can only be used if USPS Priority Mail is selected as the shipping option. Free shipping will not be included on orders to these aforementioned region destinations, regardless of order total, and will incur a shipping fee based on destination, weight classification, and carrier options which is selected by the customer at checkout. This change is a result of the continuing carrier increased surcharges passed on to us by the USPS carrier occurring 4X's per year. Additionally, no unroasted coffee bean orders will be shipped to these areas.

Shipping unroasted green coffee beans to Hawaii and Puerto Rico is prohibited by the US and HI Departments of Agriculture. Orders placed for unroasted coffee that are to be shipped to Hawaii or Puerto Rico coffee will be automatically cancelled. Refer to Shipping Restrictions: Hawaii & Puerto Rico.

Current International Orders:

Roasted orders are always custom roasted, Monday - Thursday as customer selected. Please be aware that all carriers are experiencing delays and tight delivery times due to global issues and the surge in eCommerce ordering. These delays are affecting shipping estimate guarantees. Your patience and support is appreciated.

For our international customers, due to the grocery nature of our products, please be advised that all sales are final and we do not accept nor process any international returns or exchanges. All international orders must have the correct address for the shipping with assigned carriers. If an incorrect or undeliverable international address is supplied and determined by the carrier, or if the package is refused or abandoned by the customer, the carrier will return the package to us. If this happens, we will apply a 25% re-stocking fee for the product plus all return postage charges towards the buyer's net refund due to an incorrect/delivery exception address given to us through check-out for fulfillment of international order(s). Shipping charges are not refundable on international orders that have delivery exceptions, refusals, abandonment, incorrect and/or undeliverable addresses. Also, buyer refusal of package(s) AND/OR failure of duties not paid by the buyer on fulfillment of an international order will also incur these charges if returned to us. It is the buyer's sole responsibility to provide us with an address that is 100% accurate, deliverable, and verifiable.

International orders are shipped at the buyer's expense, fulfilled and processed through FedEx international economy, UPS Worldwide, USPS, or DHL. Ground services are available to Canada and Mexico via FedEx or UPS. Carrier selections are available for customer choice at checkout. When choosing these carriers, we have found them to be expeditious in handling and transit. All packages leave our facility perfectly intact and secure. Any international damages should be addressed to and handled by the local carrier at the customer's delivery region(s). While we take responsibility for USA domestic package travel, we are not responsible for any damages that may result from international shipping once the order package(s) leave the USA. Satellite images and scans are monitored and viewed as international orders transit within the USA for safety and package integrity. Please be sure that if you use a consolidator for international shipping that the company is a reputable international consolidator. One that we recommend is APC Postal Logistics.

Prior to ordering, please check your country's import policies, regulations, and standards to ensure that coffee beans are allowed in as an import and if certain restrictions apply in-country destination. If your country has specific restrictions, policies, standards, etc., please make sure that you comply prior to ordering. We do not know every country's import regulations and we rely on the buying resident's responsibility to comply with their in-country regulations. Once orders are sent through shipping to fulfillment, while awaiting carrier pick-up, cancellation requests cannot be processed.

International Taxes and Duties:

On some occasions, if you have a FedEx or UPS account, you may receive an invoice from FedEx or UPS after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee. Depending on the carrier's procedure, FedEx or UPS will contact you and inform you of any duties and taxes to be paid prior to final delivery or if you pick the package up at their location(s), you will be notified there. USPS hands off the package to your local postal authority and delivery is based on the in-country postal processing. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming from outside of your country.

If you have any questions, please contact us at 617-798-0572, M - F, 8:30 AM - 3:00 PM, excluding holidays, and we will assist and resolve for you. Please visit our contact us page too if you wish. Thank you!