Shipping policy

Domestic (USA) Orders: Roasted orders are always custom roasted, Monday-Friday as customer selected. Please be aware that all carriers are experiencing delays and tight delivery times due to global issues, the surge in eCommerce ordering as well as fuel increases and tighter regulations in LTL. These delays are affecting shipping estimate guarantees. Due to custom roasting schedules and our facility operations, we are unable to hold orders to be shipped at a later date. Our business hours of operation are 8:30 AM – 4:00 PM eastern, Monday – Friday, excluding holidays. Your patience and support is appreciated.

Due to continuing carrier rate and LTL increases compounded by fuel surcharges and governmental regulations, it has become necessary to modify our FREE USA shipping model for all orders shipped within the USA, effective 10/1/2023. We will offer FREE USA shipping on all orders less than 15 lbs. sitewide, excluding boxes, bags, and materials used to ship product orders; read more below. Carrier shipping rates are modified twice yearly based upon rate updates and contracts. Please refer to the shipping groups in checkout which will automatically calculate rates correctly for customer orders based upon product selections and ordering sessions. We review all orders prior to fulfillment within our ordering and shipping platforms. Multiple orders by the same customer, to the same shipping address are combined for efficient fulfillment, shipping, and cost control. Any concurrent, multiple orders placed by the same customer and/or to the same address will be combined. Any single order, or combined orders, weighing equal to or greater than 15 lbs. will be held and a shipping invoice will be emailed to the customer for prompt payment. If a payment is not received within 24 hours for a shipping overage, then the order will be cancelled and the customer refunded accordingly minus any cancellation fees: see our cancelation policy. Attempts to circumvent our shipping policy will result in refusal of future orders. Timing is crucial for quick, expedited fulfillment service. Please contact us with any questions @ 617-798-0572, eastern time M-F, excluding holidays.

Free USA Shipping: on orders less than 15 lbs., excluding materials used for boxes and packing materials used during shipping fulfillment. Tare weight of each coffee product, boxes, product bags, and materials used in shipping is approximately an additional 2 lbs. We carefully choose from various domestic carriers and make shipping decisions based upon weight class, destination, speed of carrier, product classification, quantity ordered, and packaging type to the final destination. Please be aware that carriers increase their weight class incrementally over 0.01 and are precise in the cubic measurements of packaging; we ship accurately based upon carrier metrics. The FREE USA shipping tool calculates orders less than 15 lbs. and computes all aforementioned within the shipping code of our website.

Please note that orders over 50 lbs. will incur an error at checkout. Please order accordingly or across multiple orders so that you may receive the correct shipping rates.

All packages will transit either Express, Priority, or Ground, based upon customer's destination address and total shipping weight of the order; destination regions are usually 2-5 business days depending on carrier routes, weather, scan receipts, holiday times, and the handling times within the carrier hubs. During shipment processing, carrier labels will be created to notify the carrier for pick-ups, and orders received will then be processed for shipment and sent to our production queue by 5:00 AM, eastern time for fulfillment, Monday-Friday; this process occurs within 24-36 hours after order receipt(s). Orders are fulfilled and processed on a "first in, first out" basis in fairness to all of our customers. Once orders are received and then automatically sent through shipping assignment to fulfillment, while awaiting carrier pick-up, cancellation requests cannot be processed.

During shipment processing, we efficiently determine when the order will be completed for a final shipment date and assigned to the carrier for optimum performance to the destination. During peak seasons, and sometimes in unusual circumstances, delays on our end and with the carriers will happen. This is not intentional as we ALWAYS strive to do our best during fulfillment and shipment processing. It is important to note that larger weighted orders should be selected by the customer for a Ground service via FedEx or UPS; we have found these carriers to be more responsible in transit and final delivery to the customer vs. USPS.

Domestic (USA) Address Accuracy:

It is the sole responsibility of the buyer to make sure that the shipping address is entered correctly at check-out. We do not take responsibility for checking customer addresses or verifying through Google maps. Multiple screens are given through order placement and final check-out for the customer to verify and complete a correct address for us to accurately ship. Please note that we do not change shipping addresses for orders. Shipping addresses are tied to the billing address unless indicated differently by the buyer in check out. During check out, the buyer has the option to manually put in their billing address and then ship to a different recipient address. Due to the exorbitant costs of shipping now, address accuracy by the buyer is essential in order fulfillment and prompt, definitive carrier transit.

We do our best to speed up processing and shipping times, but it is very important that the shipping and billing addresses are correct for order processing. Due to financial protection on your end and ours, we do not change any addresses once the order has been placed. Please make sure that everything is accurate when you are processing/paying your order. If you decide to cancel your order, please write to us at contact@rhoadsroast-coffees.com immediately as orders process very early daily. We will do our best to help you, however, we cannot guarantee that we will be able to do so, as there are varying time schedules for carrier pick-ups. We do our best at all times to ensure correct and prompt delivery with our carriers and we expect to receive correct shipping data from our customers so that they may receive their order(s) quickly. During transit and final delivery, if the carrier determines that the address is not correct, undeliverable, vacant, or refused by the buyer, etc., and the package is returned to us, then a 25% re-stocking fee for the product(s) plus original shipping postage charges will be applied against the buyer's net refund. Additionally, any returns received due to a buyer's refusal will also be charged the return carrier fee, depending on the carrier return charges. All return refusals can be traced and verified via carrier satellite scans and documented on the customer’s account(s). This will also apply if the carrier is unable to deliver due to non-receipt, no parcel receptacle, filled box, no customer pick-up, unable to forward, vacant premises, incorrect address. If the carrier cannot deliver, their scans document this and are noted accordingly. It is the buyer's sole responsibility to provide us with an address that is 100% accurate, deliverable, and verifiable. 

Please note: Shipping Fees for American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, and Puerto Rico, and US Virgin Islands, will be calculated based on weight and carrier options can be selected by the customer at checkout, effective June 1, 2023. PO Boxes can only be used if Priority Mail is selected as the shipping option. Free shipping will not be included on orders to these aforementioned region destinations, regardless of order total, and will incur a shipping fee. This fee is based on destination, weight classification, and carrier options which is selected by the customer at checkout. PO Boxes can only be used if Priority Mail is selected as the shipping option. Since shipping to these areas are transited via USPS, this shipping policy change is a result of the increased surcharges passed on to us by the USPS carrier effective 2023.

Shipping of unroasted green coffee beans to Hawaii and Puerto Rico is prohibited by the US and HI Departments of Agriculture. Orders placed for unroasted coffee that are to be shipped to Hawaii or Puerto Rico coffee will be automatically cancelled. Refer to Shipping Restrictions: Hawaii & Puerto Rico.

International Orders: Roasted orders are always custom roasted, Monday-Friday as customer selected. Please be aware that all carriers are experiencing delays and tight delivery times due to global issues and the surge in eCommerce ordering. These delays are affecting shipping estimate guarantees. Your patience and support is appreciated.

For our international customers, due to the grocery nature of our products, please be advised that all sales are final and we do not accept nor process any international returns or exchanges. All international orders must have the correct address for the shipping with assigned carriers. If an incorrect or undeliverable international address is supplied and determined by the carrier, or if the package is refused or abandoned by the customer, the carrier will return the package to us. If this happens, we will apply a 25% re-stocking fee for the product plus all return postage charges towards the buyer's net refund due to an incorrect/delivery exception address given to us through check-out for fulfillment of international order(s). Shipping charges are not refundable on international orders that have delivery exceptions, refusals, abandonment, incorrect and/or undeliverable addresses. Also, buyer refusal of package(s) AND/OR failure of duties not paid by the buyer on fulfillment of an international order will also incur these charges if returned to us. It is the buyer's sole responsibility to provide us with an address that is 100% accurate, deliverable, and verifiable. 

International orders are shipped at the buyer's expense, fulfilled and processed through FedEx international economy, UPS Worldwide, USPS, or DHL. Ground services are available to Canada and Mexico via FedEx or UPS. Carrier selections are available for customer choice at checkout. When choosing these carriers, we have found them to be expeditious in handling and transit. All packages leave our facility perfectly intact and secure. Any international damages should be addressed to and handled by the local carrier at the customer's delivery region(s). While we take responsibility for USA domestic package travel, we are not responsible for any damages that may result from international shipping once the order package(s) leave the USA. Satellite images and scans are monitored and viewed as international orders transit within the USA for safety and package integrity. Please be sure that if you use a consolidator for international shipping that the company is a reputable international consolidator. One that we recommend is APC Postal Logistics.

Prior to ordering, please check your country's import policies, regulations, and standards to ensure that coffee beans are allowed in as an import and if certain restrictions apply in-country destination. If your country has specific restrictions, policies, standards, etc., please make sure that you comply prior to ordering. We do not know every country's import regulations and we rely on the buying resident's responsibility to comply with their in-country regulations. Once orders are sent through shipping to fulfillment, while awaiting carrier pick-up, cancellation requests cannot be processed.

International Taxes and Duties

Your order will be shipped DDU (Delivered Duty Unpaid) from our facilities in the United States. This means that these fees are not included in the price of your purchase on our website. Therefore, you may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by RhoadsRoast Coffees. Any orders received back due to DDU unpaid will incur a re-stocking fee of 25% for the product plus postage return charges from the carrier for receipt back of the product due to unpaid DDU at the customer's destination.

On some occasions, if you have a FedEx or UPS account, you may receive an invoice from FedEx or UPS after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee. Depending on the carrier's procedure, FedEx or UPS will contact you and inform you of any duties and taxes to be paid prior to final delivery or if you pick the package up at their location(s), you will be notified there. USPS hands off the package to your local postal authority and delivery is based on the in-country postal processing. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming from outside of your country.

Free Expedited Shipping for All Active Duty APO, DPO, FPO

We ship FREE Priority to ALL APO, FPO, and DPO addresses as our personal thanks to all serving! All mail is shipped via USPS Priority Mail to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times can be upwards of 15-20 business days. At check-out, please select United States as the country, and in the state drop-down menu, you will have the option to select one of the following: Armed Forces America, Armed Forces Europe, or Armed Forces Pacific. For more information on military mail with USPS, please click here. Go Navy...Beat Army!

Tracking Your order

First, you will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 24-36 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. Please allow 24-36 hours for the tracking information to show. If you do not see your shipping confirmation email in your inbox after 2 business days, please double check your junk/spam or promotions folder. Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier. Occasionally, tracking information may not update scans, but you will still receive your order. Please contact us after the estimated delivery time, and after your contact with the carrier so that we may reach out to our local carrier agents on delivery issues and advise you.

All of our shipments include tracking ID and delivery confirmation. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the assigned carrier for help and resolution; carriers will investigate and trace with satellite scans and GPS on the carrier delivery. Also, if the delivery is delayed due to carrier transit, weather issues, lost, or accessibility, please contact the carrier. Since we do not know your local area, the carrier is the go-to source for any package delivery issues, and they are able to trace, retrieve and resolve delivery for the customer. If you need the telephone contact number for the carrier, please reach out to us and we will do our best to find and give to you your location destination carrier telephone number. If the tracking information states the package has been delivered to your order address, we consider the order delivered and received.

Stolen Packages, Damages

If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound. We are not responsible for packages stolen at confirmed delivery destination.

Finally, any damage reports need to be addressed to the carrier; we do not take responsibility for (possible) carrier mishandling or damage since ALL packages leave our facility perfectly intact, and ready for distance shipping. Unfortunately, damages may be incurred at the carrier hubs, or through your final carrier destination sorting dispatch facility. Please contact your local carrier regarding their damaged transit, keep the product and packaging so that they may address any potential claims for you and resolve. Damage evidence in carrier transit is important for the carriers to review. Scans and satellite imaging assist both us and the carriers to determine where and how any damage may occur. If no remarks are made by the carrier(s) about any damage, we cannot assume nor infer anything negative on their operational handling. This is why remarks, scans, and images are vital to confirming any damage reports by the carrier(s). Please contact us if you are running into any issues (or problems) with the carrier transit from your order shipment(s), and we will do our best to escalate to the respective trace department. Once we hand off to the carrier(s), their operations are responsible for prompt and secure delivery.

If you should have any questions or wish a different carrier, please contact us at 617-798-0572 (9 AM - 3 PM eastern USA, M - F), we will do our best to assist and resolve for you. Thank you for your support!