Cancellation Policy

Cancellation Policy: single purchase and subscriptions

Please consider your selections and cupping preferences carefully for your coffee enjoyment, and verify everything accurately within our secure checkout. If there is ever a problem, please contact us immediately. All roasted orders are custom roasted daily (M-F), and readied for shipment expeditiously as per customer selection(s); un-roasted orders are fulfilled as per customer selection(s) immediately. We do not accept requests from other marketplaces like Amazon or eBay. Any cancellation requests are for our direct store eCommerce site only. It is vital that you make your selections carefully; sale or discounted items cannot be cancelled or refunded. Please contact us through chat, email, or via our customer service number @ 617-798-0572 (9 AM - 3 PM USA eastern M-F) for quick assistance and prompt resolution, and we will do our best to resolve your concern quickly. We check emails and chats many times throughout the day. Timing is crucial for quick, expedited fulfillment service. Please contact us with any questions @ 617-798-0572, eastern time M-F, excluding holidays.

Please note all order information is given within our secure checkout for customer review and approval for accurate order processing. Accurate ordering is essential for fulfillment to proceed safely and smoothly for our employee teams. Customer orders go into our shipping platform within seconds, and fulfillment processing starts expeditiously with notifications sent to our fulfillment teams overnight. *When orders arrive within our shipping platform for fulfillment, no cancellations are possible. Please be advised that once an order received and shipping confirmation has been sent to the customer either via email or SMS, no cancellations are possible as this then reflects out-going fulfillment, notifications, schedules for carrier pickups. Please check your emails (spam file too) for order confirmation and shipping information. If you have opted to receive SMS messages from us, please be aware of any SMS message receipts from us.

Cancellation fees:

Banks are no longer refunding any credit card processing fees for cancelled orders, which now affects final refund processing to customers. Over the years, we have absorbed the final cancellation bank processing fees, however, effective September 1, 2023, we will no longer be able to continue to absorb these cancellation costs for customers. Customer directed cancellation requests, and/or cancellations due to mis-ordering, incorrect customer notification information at check-out, incorrect billing information at check-out, and/or un-deliverable shipping addresses from customer given at check-out will affect the final refund due to the customer an average of 3.25%, depending on the credit card used at checkout. This cancellation credit card processing fee is the certain percentage calculated/charged by banking institutions; the average is +3.25%, depending on the credit card used during checkout. Any credit card processing fee is directly related to charges incurred by the merchant at check-out; this information is evident through the financial gateway processing center. Please note that we do not keep customer credit card data on site; this information is kept through an encrypted processor/server. Cancellation fees that are merchant directed due to low inventory will not apply a cancellation fee to the customer.

It is imperative to know that we cannot override banking policies, fees, or processing charges, and credit card fees do vary, but we will do our absolute best to assist you in your cancellation request, and, if at all possible, modify the order type, shipping, and/or timing before fulfillment. Thank you for your understanding, please order carefully, and contact us for assistance.

Subscription Information:

Please see our Subscription Knowledge Base for information and question re: subscriptions.

Questions? Chat or contact us @ 617-798-0572 (eastern USA, M-F, excluding holidays) for quick subscription resolution.